If an order hasn’t arrived within the promised time, or isn’t as described – contact the seller. Most sellers are happy to quickly resolve any issues.
If you were unable to resolve the problem with the seller, you can submit a refund request by opening a dispute. Here, you can formally discuss solutions with the seller.
If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us. We will mediate between you and the seller to resolve the problem.